Refund policy

Returns & Refunds

Defective Products If you receive a defective product, you may return it within 30 days of purchase for a full refund including return shipping costs, or exchange it for another item, or opt to have it repaired, if possible. Please contact me before returning the item and be prepared to provide photos of the defect if requested.

General Returns If you're not completely satisfied with your purchase for any reason, you may return it within 30 days of purchase. You'll receive a full refund to your original payment method, or you may exchange it for another item. Return shipping costs are the responsibility of the customer for non-defective returns.

Return Process  Before initiating any return, please contact me at

pam@dragonflydreamsbags.com

This will help me process your return quickly and may allow me to offer solutions such as a repair, a custom replacement, or an exchange.

Refund Timeline Once I receive your returned item, I will process your refund within 3 business days. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.

Please note: if at any time something happens to the bag that you think might be able to be fixed, please contact me at  pam@dragonflydreamsbags.com and let me know. Provide photos if possible. I may be able to fix it, and depending upon what it is, it may be free of charge. I stand by my work, so if a rivet falls out, for example, I will replace it for free and return original shipping cost.

Return Address 

Pamela Whitman  ~  Dragonfly Dreams  ~  36 Livingston Ave  ~  Pittsfield, MA 01201